Refund Policy

1. Refund eligibility

Radius CRM offers refunds in the following situations:

• 14-day money-back guarantee — for any new paid plan, you can request a full refund within 14 days of your first paid invoice.
• Annual plan cancellation — if you cancel an annual plan, we refund the unused full months on a pro-rated basis (less a 10% processing fee).
• Service outage — if the Service is unavailable for more than 48 consecutive hours due to our fault, you may request a pro-rated credit for the affected period.
• Billing errors — duplicate charges, incorrect amounts or unauthorized renewals are always refunded.

2. Non-refundable items

• Monthly subscriptions after 14 days from payment
• Add-on services such as white-glove migration, custom development or on-premise deployment
• Domain registration or third-party services billed through us (e.g. SMS credits, payment-gateway fees)
• Refunds requested more than 60 days after the original transaction

3. How to request a refund

Refund requests can be made in two ways:

1. Email billing@radiuscrm.io with your tenant name and reason for the request
2. Open a support ticket from within the superadmin panel

We acknowledge all requests within 1 business day and aim to resolve them within 5 business days.

4. Refund processing

• Refunds are issued to the original payment method used at purchase
• Processing time depends on your bank or card issuer — typically 5–10 business days
• For Indian customers, GST refunds are processed per the CGST Act, 2017
• Currency conversion differences (if any) are the responsibility of the customer's bank

5. Disputes & escalations

If you disagree with our refund decision, you can escalate by replying to the original refund email. Unresolved disputes may be taken to consumer courts in Bengaluru, India.

6. Contact

Questions about this policy? Reach our billing team: