Terms of Service

By accessing or using the Radius CRM platform ("Service"), you agree to be bound by these Terms of Service ("Terms"). If you disagree with any part of the terms, you may not access the Service.

These Terms apply to all visitors, users and others who access or use the Service. By creating a tenant, you confirm that you have the authority to bind your organization to these Terms.

Radius CRM provides a multi-tenant SaaS platform for Internet Service Providers (ISPs), including:

• Subscriber lifecycle management (CRM)
• RADIUS / MikroTik / OLT integration and monitoring
• Billing, invoicing and payment gateway integration (Razorpay, Stripe, PayPal, UPI)
• Franchisee, dealer and sub-dealer hierarchy management
• Reporting, analytics and CSV exports
• API access and webhooks

We reserve the right to modify, suspend or discontinue any part of the Service at any time, with reasonable notice for material changes. New features are subject to these Terms.

You agree to use the Service only for lawful purposes and in accordance with these Terms. Specifically, you agree not to:

• Violate any applicable laws, regulations or third-party rights
• Use the Service to send unsolicited communications, spam or phishing
• Upload malicious code, viruses or any content designed to disrupt the Service
• Attempt to gain unauthorized access to other tenants, accounts or systems
• Resell, sublicense or white-label the Service without our written consent
• Reverse-engineer, decompile or attempt to extract source code
• Process subscriber personal data in violation of applicable privacy laws (e.g. India's DPDP Act, EU's GDPR)

You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your tenant.

Paid plans are billed in advance on a monthly, quarterly or annual basis as selected at signup. All fees are non-refundable except as required by law or stated in our Refund Policy.

• Subscriptions auto-renew at the end of each billing period unless cancelled
• You authorize us to charge your saved payment method for renewal fees
• Late payments may result in suspension of the Service after 7 days
• Upgrades are pro-rated; downgrades take effect at next renewal
• Taxes (GST, VAT, etc.) are added where applicable

We may terminate or suspend your tenant immediately, without prior notice, for conduct that we believe violates these Terms or is otherwise harmful to other users, us, or third parties.

You may cancel your subscription at any time from the superadmin panel. Your tenant remains active until the end of the paid period, after which your data is retained for 30 days before permanent deletion.

To the maximum extent permitted by law, Radius CRM shall not be liable for any indirect, incidental, special, consequential or punitive damages, including without limitation loss of profits, data, use, goodwill or other intangible losses, resulting from your access to or use of (or inability to access or use) the Service.

Our total liability for any claim arising under these Terms shall not exceed the total amount paid by you for the Service in the 12 months preceding the claim.

These Terms shall be governed and construed in accordance with the laws of India, without regard to its conflict of law provisions.

Any disputes arising under or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts located in Bengaluru, Karnataka, India.

We reserve the right to modify these Terms at any time. If a change is material, we will provide at least 30 days' notice via email and a banner in your dashboard.

By continuing to access or use the Service after revisions become effective, you agree to be bound by the updated Terms. If you do not agree, you may cancel your subscription before the changes take effect.